If you wish to check your shipping charges before you make a purchase; add items to your cart and click the “check out” button. Your total merchandise & shipping charges will be calculated before you charge your credit card.
If your order does not arrive in the stated period after despatch confirmation, or if you would like a special delivery that is not listed do not hesitate to contact us and we will do our best to satisfy your needs.
Your package will be subject to customs/duties charges. Costs are determined by your local customs office. We cannot mark International orders as a “gift” in order to bypass customs fees – this is an illegal practice and as an established business we will not do this. In any case, please contact us if you have further questions.
You can check your order status at any time by logging in with your username and password. We can check your order status and send you an update, however you must send us an email to firstname.lastname@example.org with the following information: date the order was placed, your order number, your full name, billing address and phone number!
Shipping costs are as follows (note, these can vary according to changes in charges by the postal service and are rough estimates):
Free WorldWide shipping for orders above 120 Euro
Austria: 5 Euro. free for orders over 100 Euro
Germany, Switzerland: 13 Euro, free for orders over 180 Euro
Rest of Europe and UK: 16 Euro, free for orders over 180 Euro
USA, Canada, Africa: 20 Euro
South America: 22 Euro
Australia, New Zealand: 25 Euro
Middle East: 13 Euro, free shipping for orders over 180 Euro
Asia: 20 Euro